Emotional Intelligence Leadership

Jennifer Cheavens, PhD and assistant professor of psychology at Ohio State University is doing very interesting work on hope.  This makes me more hopeful than I already am…especially for leaders and their teams. Dr. Cheavens asserts that research has shown that those of us with lots of hope do very well in life in all sorts of areas. Prior to knowing this, that was my sense, but now there’s evidence.

Dr Cheavens and her colleagues differentiate hope from optimism; they define hope as goal-oriented thinking. It is therefore active. There are two components, pathways and agency. “Pathways thinking reflects your ability to come up with lots of different ways to get what you want in the future. Agency is the amount of energy, will or motivation you bring to those routes.” A person can be high in both pathways and agency, low in one or the other or low in both.

Stated this way, hope sounds like creative problem-solving to meet a goal, the very actions required of leaders and their teams to achieve business results. And an excellent tie-back to self awareness and emotional intelligence (EI).

Noting this, it may be useful for leaders and the individuals on their teams to consider where they are on the hope scale. And if needed, work to move one’s placement further up the scale.

Dr, Cheavens recommends asking these three questions which will give you an idea of where you are on the hope scale:

-Do I believe I can get the things I want in my life?
-Do I think I can come up with ways to get what I want?
-Do I think those ways are things I can actually do?

For a leader and a workplace team, the questions might be something like the following:

-Do we believe we can get the things we want in this project/assignment?
-Do we think we can come up with ways to get what we want?
-Do we think those ways are things we can actually do?

How do you increase hope? Dr. Cheavens suggests articulating very specific goals, and to move toward a goal rather than away from a problem, as that is more energizing. These apply to an individual on a personal level and in the professional arena. Use positive self-talk and good self-care. Good advice in any situation. Generate lots of pathways to reach the goal. This is brainstorming, a familiar tool to leaders and teams. Visually make a map of “I am/we are here” as a starting point with the goal on the other end and include the pathways and obstacles. Ramp-up support, find advocates and allies. Again, this makes good sense in the personal and professional spheres.

Now that there is evidence that hope really can make a difference, I am hopeful that leaders and teams take action to increase their hope.

How hopeful are you?

http://www.more.com/2024/7577-a-plan-to-make-your

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Two of the most important leadership lessons I learned happened early in my work life in my days in NYC. I watched a manager undo more than 35 years of experience by being overly sure of himself and unwilling to change with the times. His career derailed and ended as a result.

OK, so don’t be overconfident and don’t fail to adapt. Not so hard, right? You may think you are immune to either of these. And perhaps you are among those who are.

But consider Malcolm Gladwell’s article in The New Yorker (http://www.gladwell.com/2009/2009_07_27_a_cocksure.html) where he writes about overconfidence and the downfall of Bear Sterns. By no means is it just those in finance world that are at risk. Apparently, as we age and with more experience, we tend to overestimate the accuracy of our judgments. This is even more true when “…the task before us is difficult and when we’re involved with something of great personal importance.” The line between what we can control and what we can’t gets grayer.

Of course there are times when overconfidence disguised as excessive optimism can be helpful. But business and organizational results are at risk, not to mention the well being of the individuals who make up those organizations.

Leaders need to be very mindful of falling into the trap of overconfidence. One way to do that is to always be on the lookout to adapt as necessary. Do not solely rely on what has worked in the past. Too often leaders blindly repeat what has built the bottom line and brought them success so far.

Equally critical is self-awareness and being able to trust your team to offer diverse views for serious consideration. It takes a grounded leader to ask for input especially when it’s a different perspective. And it takes trust for those the leader is asking to provide honest opinions and feedback.

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In A Leader’s Legacy, James M. Kouzes and Barry Z. Posner state, “what’s crucial is that you become more self-aware–and self-awareness is a predictor of success in leadership.” So being self-aware, knowing your own strengths and developmental areas is directly related to how successful you will be.

Taken a step further, this translates to you, leader, consciously complimenting your own strengths with others’ talents. This support the case for the importance of teams, where each person contributes to the solution by sharing his/her unique strengths.

Take a moment to write down your top ten strengths and your top ten developmental opportunities.

• Are you leveraging your strengths?
• How are you making up for your weaker areas?
• Who fills in the gaps?
• Where can you increase success by bringing others into the mix?

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